At juan369, your privacy is not a checkbox — it's a commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
Six core privacy principles that guide every decision we make about your personal data.
All data transmitted between your device and juan369 servers is protected by TLS encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
juan369 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and comply with Philippine regulatory requirements.
juan369 fully complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are registered with the National Privacy Commission (NPC) as required by Philippine law.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a data subject request through our support team and we will respond within the timeframes required by law.
We collect only the data we genuinely need. Every piece of information juan369 collects has a specific, documented purpose — we do not collect data speculatively or for undefined future uses.
In the unlikely event of a data breach that affects your personal information, juan369 will notify you and the National Privacy Commission within the timeframes mandated by the Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how juan369 ("we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "Data Subject") who access or use the juan369 online gaming platform at juan369.app (the "Platform").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by juan369 in connection with the Platform, regardless of the medium or format in which that data is held.
By registering on or using the juan369 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read together with our Terms & Conditions, which govern your use of the juan369 Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.
juan369 collects the following categories of personal data from players and Platform visitors:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Yes — for KYC |
| Contact Data | Email address, mobile number, home address (city/province) | Yes — for account |
| Financial Data | GCash number, Maya account, bank account details (name, account number) | Yes — for payments |
| Transaction Data | Deposit and withdrawal history, bet records, game history, bonus usage | Yes — regulatory |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic |
| Usage Data | Pages visited, games played, features used, click patterns, session duration | Automatic |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When provided |
| Verification Documents | Scanned copies of government IDs (e.g., PhilSys, passport, driver's licence), selfies for liveness checks | Yes — for KYC |
juan369 does not intentionally collect sensitive personal information as defined under the Data Privacy Act (e.g., health data, religious beliefs, political affiliations) unless specifically required for responsible gaming assessments or as mandated by PAGCOR regulations.
juan369 collects personal data through the following means:
Note: juan369 will never purchase personal data lists from data brokers or third-party marketing companies. All data we hold about you originates from your direct interactions with the Platform or from regulated service providers acting on our behalf.
juan369 processes your personal data for the following specific purposes:
Under the Data Privacy Act of 2012, juan369 processes your personal data on the following legal bases:
Where juan369 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our Data Protection Officer or updating your communication preferences in your account settings.
juan369 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties with whom juan369 shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and are bound by data processing agreements that prohibit them from using your data for any purpose other than the specific service they provide to juan369.
juan369 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage, and support security functions. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the juan369 Platform. juan369 does not use third-party advertising or behavioural tracking cookies.
juan369 does not use cross-site tracking technologies or share cookie data with advertising networks. Our analytics are used solely to improve the Platform experience for Filipino players.
juan369 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, juan369 will securely delete or anonymise your personal data in accordance with NPC-approved data disposal procedures.
juan369 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
⚠️ Your Responsibility: While juan369 takes every reasonable precaution to protect your data, you are also responsible for keeping your account credentials secure. Never share your juan369 password or OTP codes with anyone. juan369 staff will never ask for your password.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan369. To exercise any of these rights, contact our Data Protection Officer using the details in Section 15.
Request a copy of the personal data juan369 holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data. Some corrections may require identity re-verification.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations under AMLA and PAGCOR rules.
Object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
Request a structured, machine-readable copy of the personal data you provided to juan369, where technically feasible.
Claim compensation for damages sustained due to inaccurate, incomplete, outdated, or unlawfully obtained personal data, as provided under the DPA 2012.
juan369 will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you. There is no fee for submitting a data subject request, unless the request is manifestly unfounded or excessive.
If you are not satisfied with juan369's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The juan369 Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. juan369 does not knowingly collect personal data from individuals under the age of 21.
During registration, juan369 requires players to confirm that they are at least 21 years old and to submit government-issued identification for age verification. Where juan369 discovers or has reasonable grounds to believe that a registered player is under 21 years of age, the account will be immediately suspended, all pending transactions will be frozen, and the matter will be referred to PAGCOR as required by our licensing conditions.
⚠️ If you are a parent or guardian and believe that a person under 21 in your care has registered on juan369, please contact our support team immediately at [email protected]. We will investigate and take appropriate action promptly.
juan369 primarily stores and processes personal data within the Republic of the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where a game content provider or cloud infrastructure partner operates internationally.
Any international transfer of personal data by juan369 is conducted in compliance with Section 21 of the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows. Specifically, juan369 ensures that:
You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our Data Protection Officer.
The juan369 Platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or responsible gaming resources. This Privacy Policy applies only to the juan369 Platform and does not cover the privacy practices of any third-party websites.
juan369 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the juan369 Platform does not constitute an endorsement of the linked site's privacy practices.
juan369 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players by email and/or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.
The effective date and last updated date at the top of this Policy will always reflect the current version. We encourage you to review this Policy periodically to stay informed about how juan369 protects your personal data.
Your continued use of the juan369 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Policy, you should stop using the Platform and may request account closure in accordance with our Terms & Conditions.
juan369 has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.
For responsible gaming concerns, self-exclusion requests, or gambling-related support, please visit our Responsible Gaming page. Gambling is addictive — know when to stop.
You've seen how seriously we take your privacy. Now it's time to enjoy over 1,200 games — from live baccarat and bingo to slots, Go Rush, Darts, and more. Play smart, play safe, and have fun on juan369.
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